7 Users Reviewed Star2Star Communications on www.voipreview.org
Cammandad

Star2Star problems

Posted: Jul 13, 2020
Sound Quality Reliability Features Customer Service Price Overall User Rating
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I am not only a Star2Star Dealer, but I have been using them in my office for 5 Years and have had no problems. Support has always been great, but I tell my customers, I am the first call for support. I have never charged a customer for a warranty repair, the only time I might charge a customer is if they do an add move or change that requires me to go on-site. All changes I can do online I do at no charge. The one thing I seem to find about all of the negative reviews, is they have problems with their dealers not providing the service they should. I am sorry you have that experience with your dealer. But I would recommend that if your dealer is not providing you the service you need, and they are charging for warranty repairs, call Star2Star and ask to have your account moved to another dealer because your dealer is not providing you the service you should be getting. Star2Star will act. And if they can't resolve things with your dealer, they will put you under another dealer that will take care of you.

Mark w mattingly

Terrible company

Posted: May 11, 2020
Sound Quality Reliability Features Customer Service Price Overall User Rating
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I wish I could rate them as a 0. Terrible company, terrible service, terribe support. Don't use them.

The Dude

AVOID AT ALL COST

Posted: Dec 05, 2019
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We were using Star2Star for our businesses phone system and we decided to upgrade to a more modern system (using soft/hard phones). When the system was installed there was nothing bu problems. Everything from trying to transfer calls to other phones all the way to customers not being able to hear us. We were told by Star2Star that they would work with us to help fix the system...that was a lie. Call after call, we were never able to speak with someone who could help us. It was always the same answer, "we will get back with you...". We as a company talk to our customers daily. With a phone system causing an inconvenience to our customers, we needed something to be done immediately. We then tried to speak with the "higher ups" hoping they would be able to fix the problems that we were having.They expected us to use there tech team who had no idea what was happening and would not help us. We had the system installed a few weeks before we told them to take it back and that we would no longer be using it. If you are thinking of trying Star2Star, BEWARE! You will regret your the experience.

tbrady12

Excellent product and service

Posted: May 29, 2018
Sound Quality Reliability Features Customer Service Price Overall User Rating
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Been with s2s for over 2 years now and have had no problems. The software and features are all up-to-date, and the customer service has been great.

TEchLinkOne

Nickle and Dime you for everything.

Posted: Apr 11, 2018
Sound Quality Reliability Features Customer Service Price Overall User Rating
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The Star2Star service works well enough. We experienced disjointed levels of service. Out local 3rd party representative charged us for products covered by Star2Star and used the excuse that we should have known. We actually stopped using Star2Star in the middle of a 60-month contract. We still paid for there service. We could not get out of paying any of the line items on our invoice: Invoice Processing Fee: $4.99 per month E911: $2.99 per month Maintenance: $37.90 per month Bandwith Optimization per line: $2.50 per month Watch out for their cancelation policy. You can cancel your account for the day your contract expires providing you do it 180 days before and no less than 60 days before your contract expires. The penalty for missing this is an auto-renewal of 12 more months. The "reward" for canceling your account for the day your contract expires is a $150.00 "Early Contract Termination Fee." Up to this moment, no one can tell me how to cancel the contract on time. I admit, that I "cut off my nose to spite my face" when I stopped using Star2Star in the middle of our contract. Again, note that I stopped using their service. I did not stop paying for it. After getting nowhere with their "You are covered for this repair/part under our maintenance agreement ($37.90 per month) but our dealer charged you" issue, I did not want to continue using a product from this company. Again, "Cutting off my nose...". I was ready to let "bygones be bygones" until I got hit with my $150.00 early termination fee. The whole experience seems like a ripoff to me. Buyers beware! Charles

VeniceTom

Great Product for the Price - Star2Star

Posted: Mar 29, 2014
Sound Quality Reliability Features Customer Service Price Overall User Rating
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I installed in my business with over 25 phones and it is working great. Much better than my old Comcast system. Love the find me/ follow me for my sales people. The call quality is excellent

VeniceTom

Best Phone System for Price and Features - Star2Star

Posted: Mar 29, 2014
Sound Quality Reliability Features Customer Service Price Overall User Rating
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The team at Southtech and Star2Star has been great getting our system in place quickly and answering our questions. Much better than my previous experience with Comcast. Very pleased with our new system