3 Users Reviewed VirtualPBX on www.voipreview.org
jsand1324

Handles everything we need it to do

Posted: May 26, 2016
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

We signed up with VirtualPBX about 4 months ago. We originally were on a smaller plan since we only had 4 employees but as we have scaled up to 12, VirtualPBX has been able to seamlessly scale with us. Price point is unbeatable, service is reliable. Would highly recommend

TorbenRytt

Virtual PBX: Happy with Stability, Quality

Posted: Apr 03, 2012
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

We were using Comcast's VOIP service for years, but were getting to a point where we couldn't add more lines to that service. I therefore started researching hosted PBX solutions and decided to sign up for three different ones and try them all out for a month before deciding. The three providers I tried were RingCentral, Ringio and Virtual PBX. In the end I went with Virtual PBX because they were the only ones that provided the ability to record all calls - which we need for training purposes. I ordered a couple of phones and was happy to see how easy it was to set them up. At first I had some issues with delays and dropped calls, but with the help from their customer support I discovered multiple issues with our network setup. Once these were fixed the quality of the calls improved and we had no more dropped calls. I only have good things to say about the technical support have received. It is important for anybody who is looking to use VOIP to understand that no matter which provider you choose the call quality will depend on the connection from the phone and all the way to the PBX. That means your internal network, your ISPs network, and the VOIP providers network. My guess is that 95% of peoples VOIP issues are because of issues on the local network or with the ISP. Dont underestimate the scope of switching your companys phones to VOIP, do a pilot run to work out the bugs before you go big. Today we have over 25 phones running on Virtual PBX and are very happy with the stability, call quality, and cost savings over Comcast. @Karmaza B: What is a CLOUN? Sorry, but I really can't take your review serious

Christine Ray

Virtual PBX: Sound Quality

Posted: Mar 23, 2012
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

I am very unhappy with the hesitation when speaking on my Virtual PBX phone. Worse than a cell phone. I have discussed this with customer service and told that is how the sound quality is. when i call someone - they say hello - but wonder if i am on the phone as there is a delay - until i say hi back - i dont hear them say hi